There are several ways to do it. You can go to check if your desired Mercury is Available for immediate purchase. If not, you can Pre-Order it. But if you don’t find your desired scale, you can place a Custom Order or just send us an email with your specific wishes and we’ll contact you as soon as possible.
Our Handpans go through several stability tests to insure that they will stay in tune for a long time. If your Mercury is properly used and you follow a basic care routine, it should last forever. Minor adjustments on tuning may be required every 1-2 years.
All the Handpans purchased directly from us will be retuned for free with no time limit, lifetime warranty, in case it gets out of tune naturally. This does not apply to handpans that went out of tune while non-intended use, e.g. for dropped instruments.
If your instrument is damaged, it can usually be repaired. In this case, there will be an extra cost for it. Shipping costs and additional fees will be customer’s responsibility.
No, cases are sold separately. We recommend the Evatek or Airtek cases for maximum protection. Instruments are shipped in reinforced boxes with shock-absorbing materials if no case is purchased.
For best care, we recommend not storing your Mercury Handpan in a closed hardcase. Instead, place it on a shelf, a proper wall hook, or inside an open hardcase. This allows the instrument to “breathe.” Proper storage can help prevent unwanted discoloration. If stored in overly humid or hot environments, some surface discoloration may occur. This is purely cosmetic though, and will not affect the sound quality of the instrument, it simply adds a more “vintage” appearance over time.
To maintain the finish and delay the aging effect, keep your Mercury clean. You can wipe it down with alcohol once a week or whenever it feels greasy from hand contact.
We also recommend applying natural oil (olive or coconut) or other handpan-specific oil every 1–2 months. Just add a few drops, then gently wipe the surface so the oil spreads evenly.
