We proudly offer European shipping via GLS, a trusted courier known for reliable and fast delivery. At checkout, you can also choose to PickUp your order.
The shipping fee amount does not include import duties: all shipments outside the European Union may be subject to import taxes.
Please note that our shipping prices do not include any duty, customs, or brokerage fees that may be applied by your country or the shipping carrier. These additional fees are the sole responsibility of the customer and may vary depending on your country’s regulations. We always use our Standard Shipping Company from Spain that allows us to set a low value to the package (always insuranced) so we usually avoid custom fees
If your order arrives with visible damage to the box or the items inside, please contact us immediately at info@mercuryharmonics.com. Be sure to take clear photos of the damaged packaging and its contents, as we will need these images to open a damage claim with the carrier. These photos are essential for us to prove and process the claim on your behalf.
If you have any questions or need assistance with your order, don’t hesitate to reach out to us at info@mercuryharmonics.com.
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At Mercury, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a simple and straightforward return policy to ensure a smooth process.
You have 15 days from the date of purchase in person or delivery to return an item. Unfortunately, we cannot offer refunds for returns made after this period, but we can offer exchange.
Please note that original shipping costs are non-refundable, including items purchased with a Free Shipping promotion. If you receive a refund, the cost of the original shipping and handling will be deducted from your refund.
If you’re returning an item because it didn’t meet your expectations, you will be responsible for the return shipping costs. Additionally, we do not refund the initial shipping cost (from us to you).
If the return is due to an error on our side or a quality issue with the item, we will cover the return shipping costs back to our workshop.
Once your return is received and inspected, we’ll notify you via email. You’ll also be informed if your refund has been approved or rejected. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a few business days.
